About this agreement

SLA version history

Version 2.0

Released: Apr 4, 2024

Hosted Standard Terms

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Summary of changes

  • Added support for SLA based on response time
  • SLA can be configured around Uptime, Response Time, or both
  • Made parameters for Scheduled Downtime customizable so that it can either occur within set maintenance windows or occur with sufficient advance notice
  • Scheduled Downtime is now defined entirely on the Cover Page

Version 1.0

Released: Jun 7, 2022

Hosted Standard Terms

Downloads

Initial Version